Frequently Asked Questions

Chargeable speeding tickets, minor violations, and at-fault accidents.

Policies with at least 12 months of tenure with their prior auto insurance carrier, and at least 50/100 Prior BI limits.

Any driver who has no more than two eligible driving setbacks and is assigned to a compatible vehicle.

Each eligible driver can participate in Rewind, but only one driver can participate per policy term.

One time; Rewind is primarily designed to give a second chance to drivers with an existing setback. Additional driving setbacks are not eligible for Rewind.

Most vehicles that are 1996 or newer (device requires an OBDII port, which is included in vehicles manufactured since 1996).

No; the device and program are being provided to program participants at no additional charge.

No; Safeco pays for the device. Participating drivers borrow the device for the Evaluation Period and must return the device at the end of the program.

The Evaluation Period typically lasts for about four months.

To accurately measure driving behavior, the device collects mileage, speed, acceleration, time/date, VIN, and location.

The device has a built-in SIM card which automatically transfers the data to a secure database that is administered by a trusted third party. Participating drivers can review their data via a secure website. At the end of the Evaluation Period, Safeco receives the overall driving safety score, indicating if the driver qualifies to have their driving setback permanently waved.

Safeco uses the global positioning system (GPS) to show drivers where unsafe events occur. Safeco and its service providers use vehicle location data only for customer service, or as required by law. Safeco may use location data for research purposes or share it with insurance regulators, but only on an anonymized basis.

The driving data is used to determine a driving safety score which measures the likelihood of having an insurance claim. This score represents how well someone drives and is based on a number of unsafe driving events (speeding, quick starts, hard stops, and nighttime driving between 12 AM - 4 AM) per mile.

Drivers with fewer unsafe events per mile will achieve a better driving safety score and improve their likelihood of qualifying for permanent incident forgiveness. All drivers with a passing score at the end of the Evaluation Period will have their setback permanently waived. Drivers can access their driving data on the secure program website and monitor how well they are doing during the Evaluation Period.

No; driving data is only used to determine whether drivers qualify for permanent incident forgiveness.

The driving data is stored and made available to customers through a secure third-party website. Safeco and its service providers do not share customer data, unless required by law, or on an anonymized basis. For details, please refer to our Consumer Privacy Policy at http://www.safeco.com/about-us/site-map/privacy-policy.

Driving data and reports are available via a secure website. Each driver will have their own login ID and password. Instructions on how to access the website will be provided via email once the device is plugged in.

Help will be provided on the website and also from a toll-free number: 1-888-647-4523

After enrolling, the driving setback will not be considered in rating during the current policy term. Any surcharge normally associated with the setback will be waived during the current policy term.

They will be removed from the program and the driving setback will be added back to their driving record, which will likely result in a surcharge.

They will be removed from the program and the driving setback will be added back to their driving record, which will likely result in a surcharge.

For participating drivers who prove they are responsible drivers during the Evaluation Period based on their driving score, any surcharge normally associated with the driving setback will be permanently waived. For drivers with too many unsafe driving events per mile during the Evaluation Period, the eligible driving setback will be added back to their driving record, which may result in a surcharge.

No; Safeco's other Accident Forgiveness programs are designed to forgive a future driving accident for policies that are claims-free for several years. Rewind offers a way to forgive an existing driving setback for responsible drivers who are willing to share their driving data.

The participating driver will receive an email with a link to the program Terms & Conditions. Once they agree to the Terms & Conditions, they will receive a confirmation email and a device will be mailed to them.

The device will be mailed to the participating drivers, along with instructions on how to plug in the device.

The vehicle on the insurance policy that is primarily driven by the participating driver.

Yes; the device simply plugs into the OBDII port which is located near the steering wheel. This usually takes less than a minute, and no tools are required. If drivers need help finding their OBDII port or installing the device, additional support will be provided via a phone number and also a website.

After receiving the device, participating drivers are expected to plug it in within a week. The Evaluation Period begins when the device is installed. If the device is not installed within a week, Safeco will attempt to remind the driver and the agent will also be notified.

Drivers who do not plug in the device will be removed from the program, and their driving setback will be added back to their record, which may result in a surcharge.

No; drivers are expected to keep the device installed in their primary vehicle for the entire Evaluation Period. To prevent tampering, the device is able to detect when it has been disconnected, and also which vehicle it is installed in. If the vehicle is in a service shop, the device can be temporarily removed but should be plugged back in when service is complete.

No; participating drivers are also responsible for how others use their vehicle, so the device should remain plugged in throughout the Evaluation Period.

The participating driver will receive a letter and an email indicating that the Evaluation Period is complete and explaining if they qualify to have the driving setback permanently waived. The insurance agent will also be notified. The letter will include a pre-paid return envelope with instructions for removing and returning the device.

Yes; if there are multiple eligible drivers on the policy, another driver may participate during the next policy term after the first driver completes the program. The customer's insurance agent will be able to sign up any additional eligible drivers.